Terms, licence and refunds

Plain language, because you should not need a lawyer to buy a plugin. Last updated 14 September 2026.

What you are buying

A Pro licence key for one or more StoryNova WordPress plugins (Stagecopy, Clientmode, Cartback, Accessgrade). The plugin code is GPLv2. The licence key unlocks Pro features and entitles you to updates and support.

Lifetime and unlimited sites

Lifetime means for as long as the product exists. Every future update is included at no extra cost. If we ever discontinue a plugin, the last version keeps working and keeps its Pro features.
Sites: a licence covers the number of sites you bought it for (2, 10 or unlimited), yours or your clients'. Deactivating a site frees its slot. You may not resell, sublicense or distribute the key itself.

30-day refund

Email hello@storynovaglobal.com within 30 days of purchase and we refund the full amount. No form, no reason required.
On refund the licence key is deactivated and the plugin returns to its free features on every site it was used on.
Refunds are issued once per customer. A second purchase of the same product by the same customer or organisation is final.
Bundle refunds are for the whole bundle; individual plugins in a bundle cannot be refunded separately.

Support

Email support is included with every Pro licence. We aim to reply within two business days. Pro customers are answered before free users.

Privacy

The plugins run on your server and send nothing to us. The only outbound requests are a licence check to our payment provider (Lemon Squeezy) and, if you enable it in Accessgrade, image descriptions sent to Anthropic using your own API key. Purchases are processed by Lemon Squeezy, which handles payment details, taxes and invoices; we never see your card number.

What we do not promise

Accessgrade finds and fixes common accessibility failures; it does not guarantee legal compliance with the ADA, WCAG, the EAA or any other standard, and nothing on our site is legal advice. Stagecopy is built to be reliable, but you are responsible for keeping an off-site copy of your backups. Cartback sends email through your site; deliverability depends on your mail setup.

Who we are

StoryNova Global. Questions: hello@storynovaglobal.com.